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Privacy Policy

 

At Valencia Lifestyle L.L.C. we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Text Message Privacy Policy explains how we collect, use, store, and protect your personal information when you communicate with us via text message (SMS) or other messaging platforms.

By communicating with us via text message, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

When you communicate with us via text message, we may collect the following types of personal information:

• Full Name: To identify you as our customer.
• Phone Number: To facilitate communication and ensure we can respond to your inquiries.
• Order Information: Including order numbers, products, or services associated with your purchase.
• Other Information: Any additional information you may provide in your text messages.

We may also collect screenshots or records of your text messages, including order-related details or customer service inquiries, for our records.

2. How We Use Your We use the information

We use the information collected through text messages for the following purposes:

• Customer Service: To respond to inquiries, process orders, and provide support.
• Order and Transaction Management: To confirm, track, or update you on orders and transactions.
• Marketing and Promotions: With your consent, we may send you promotional offers, discounts, or other marketing communications.
• Compliance and Legal Obligations: To meet legal, regulatory, or contractual requirements. 

3. Data Retention

We will retain your personal information, including text message communications, for as long as necessary to fulfill the purposes outlined in this policy, such as:

• Processing orders
• Resolving disputes or customer service issues

• Complying with legal obligations (e.g., tax or accounting laws)

4. Data Deletion Requests

You have the right to request the deletion of your personal information under applicable privacy laws. However, please note that we may not be able to honor your deletion request if it conflicts with our need to retain certain data for specific legal, contractual, or operational purposes.

For example, we may retain your personal information if it is necessary to:

• Resolve disputes, claims, or legal actions
• Complete transactions that you initiated before requesting deletion
• Comply with legal obligations 

Once the dispute or legal matter is resolved, we will promptly delete your information, unless further retention is required by law.

5. Your Rights

Depending on your location and applicable laws (such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR)), you have certain rights regarding your personal information:

• Right to Access: You can request access to the personal information we have collected about you, including text message content.
• Right to Deletion: You can request that we delete your personal information, including text message data, from our records (subject to certain legal exceptions).
• Right to Correction: You can request to correct any inaccuracies in the personal information we have on file.
• Opt-Out of Marketing: If you no longer wish to receive promotional or marketing messages, you can opt-out at any time by replying with the word “STOP” to any marketing text message, or by contacting us directly.

6. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard measures, such as encryption and secure storage in platforms like Microsoft OneDrive to protect your personal information from unauthorized access, disclosure, alteration, or destruction. In addition, your information will only be accessible by the accountant team at Valencia Lifestyle L.L.C.

7. Third-Party Services

We may use third-party services, such as Microsoft OneDrive, to store and process your data. These third-party services may be subject to their own privacy policies, and we encourage you to review them. We ensure that our third-party partners meet the necessary security and compliance standards to protect your information.

8. Consent for Text Message Communication

By engaging with us via text message, you consent to receiving text messages related to customer service, orders, and marketing communications, as described above.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates to this policy will be posted on our website and become effective once posted. Please review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about how we handle your personal information or would like to exercise any of your rights under this policy, please contact us at:

Valencia Lifestyle L.L.C
Phone: 469 276-7489
Address: 1320 W Walnut Hill #100 Irving, TX 75038

11. Special Notice for California Residents

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: The right to request what personal information we have collected about you.
• Right to Delete: The right to request that we delete your personal information.
• Right to Opt-Out: The right to opt-out of the sale of your personal information (if applicable).

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided above.

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